Shipping

We can ship via UPS, Spee-Dee and a number of LTL carriers.  Most parts ordered by 2:00pm Central Time will ship the same day.  Carrier shipping times apply.  All parts are insured for damage or loss during shipping unless we notified you otherwise prior to shipment.    Express shipping and International shipping is available.  No deliveries to PO Boxes.  Hazardous, Oversize or Fragile items will have a surcharge.  Items too large or too heavy for UPS will ship via LTL carrier.

Return Policy

Thank you for your purchase.  We hope you are happy with your purchase.  However, if you are not satisfied with your purchase, you may return it for a full refund, store credit, or exchange.  Please see below for more information on our return policy.

Returns

All returns must be sent back within 30 days of purchase.  All returned items must be in the same condition as they were sent to you.  If your item was damaged in shipping, call us so we can initiate a claim with the carrier.  Do not return parts damaged in shipping without contacting us, the carrier will need to do an inspection of the part, box and packing material.

Return Process

To return an item, place it securely in its original packaging with a copy of the invoice and an explanation of why you are returning it to:

Rock Valley Tractor Parts Returns

1004 10th Ave

Rock Valley IA 51247

Please note, you are responsible for all shipping charges.  We recommend using a trackable shipping method to send your return.  We can arrange return shipping for you, but the shipping charges will be deducted from your credit.  Please allow two days for us to inspect and process your return.  Refunds will be issued to the payment method you used for purchase.  Some payment methods may take extra time to show your credit.  

Questions

If you have questions concerning our policy or your return please contact us at sales@rvtractorparts.com.